PRODUCT RETURN POLICY

***Limited Warranty Terms & Conditions***

Please contact our customer service department ([email protected]) directly if there is a problem with a product you have received. There is only a 30-day warranty service included for machines and power supplies. Items must be returned brand new, unopened and with original attachments.

Inspection and quality verification will be required.

Please provide the order number, product pictures, video when submitting your email for warranty verification. This will help us to speed up the verification process.

NO WARRANTY/RETURNS WILL BE PROVIDED FOR:

  1. Opened products
  2. A product that is seriously damaged/cracked or broken.
  3. Products that have been soaked in liquid.
  4. Any product that has been disassembled, modified or altered.
  5. Per our policy we DO NOT accept returns or refunds on pigments, needles and machines or aftercare as a safety precaution for our customers.

    **Service & shipping costs are not included in the warranty.

If an item has been damaged during shipping, please email us within 48 hours upon receiving the product.

ADDITONAL WARRANTY DETAILS:

Micropigmentation Academy offers a 180-day warranty for Mast Archer and Black Pearl machines.

Please contact our customer service [email protected] directly when there is a problem with the product you received. We provide a 180-day warranty service for machines and power supplies. The customer team will verify your situation by email. Please provide the order number, product pictures, video when submitting the warranty verification email. These Info can speed up the verification. The audit result will be sent to you by email.

Need help?

Contact us for any additional questions related to refunds and returns.