By booking a treatment service with Micropigmentation Academy & Clinic, you acknowledge that you have read, understood, and agreed to the following treatment terms, cancellation rules, service boundaries, health and safety standards, and clinic policies.

These policies are in place to protect the client, the artist, the treatment results, the clinic environment, and the time reserved specifically for your service.

1. Treatment Service Terms

All treatment services require a deposit to reserve the appointment.

Deposits for all treatment services are non-refundable. This includes, but is not limited to:

• Permanent Makeup
• Microblading
• FusionBrows
• Ombre / Microshading Brows
• Machine Hair Strokes
• Scalp Micropigmentation
• Eyeliner Tattoo
• Lip Blush / Lip Contour
• Lip Color Correction
• Lash Services
• Paramedical Tattooing
• Training-related services
• All other treatments and services provided by Micropigmentation Academy & Clinic

All service fees, bundles, prepaid packages, promotional purchases, and treatment deposits are final purchases.

A deposit is required because permanent makeup, micropigmentation, scalp micropigmentation, and other specialty services require a significant amount of reserved time, artist preparation, room preparation, sanitation, setup, and individualized attention. Most treatment appointments reserve approximately 2–3 hours or more of the artist’s schedule.

Once this time is reserved for you, it is no longer available to another client.

For this reason, deposits are non-refundable.

2. Deposit Credit Policy

A deposit may be transferred as a credit toward another service or product at Micropigmentation Academy & Clinic only if the appointment is cancelled or rescheduled within the required 48-hour cancellation period.

• If you cancel or reschedule with less than 48 hours’ notice, your deposit will be forfeited.
• Deposits cannot be refunded to the original payment method.
• Deposits cannot be transferred to another client unless approved by management.
• Deposits cannot be used after the required cancellation period has been violated.

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3. Cancellation Policy

We require at least 48 hours’ notice for all cancellations or appointment changes.

• If you need to cancel or reschedule your appointment, you must contact us at least 48 hours before your scheduled appointment time.
• Providing proper notice allows us the opportunity to offer the reserved appointment time to another client who may be waiting for service.
• If you cancel within the required 48-hour period, your deposit may be used as a credit toward rescheduling your appointment.
• If you cancel with less than 48 hours’ notice, your deposit will be forfeited.
• If we are unable to fill the appointment time, additional cancellation fees may apply.
  

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4. No-Show Policy

No-shows will be charged the full price of the scheduled service.

A no-show means:

• You do not arrive for your appointment
• You do not contact us before your appointment
• You cancel too late for us to reasonably fill the appointment
• You arrive too late for the artist to safely complete the service
• You fail to appear for a scheduled touch-up appointment

If you do not cancel within the required time or you do not show up for your appointment, the full price of your scheduled service will still be due.

At the time of the missed appointment, a no-show status may be placed in our system. If a valid payment method is saved on file, the full service amount may be automatically charged to the card on file. If payment cannot be processed, an invoice or payment request may be issued for the outstanding balance.

Please respect the artist’s time, the clinic schedule, and the appointment time reserved for you.

This policy is non-negotiable.

5. Rescheduling Rules

If you need to reschedule your appointment, you must provide at least 48 hours’ notice.

If you request to reschedule with less than 48 hours’ notice, we may allow you to book a new appointment date; however, your original deposit may be forfeited.

If no one is found to fill your original appointment time, you may be charged up to 50% of the service fee as a late-rescheduling penalty.

Your new appointment will still be charged at the full service price.

Repeated rescheduling may require a new deposit before another appointment is accepted.

Micropigmentation Academy & Clinic reserves the right to decline future appointments if a client repeatedly cancels, reschedules, arrives late, or fails to follow clinic policies.

6. Tardiness Policy

Please plan to arrive 15 minutes before your scheduled appointment time.

This allows time for parking, check-in, consent forms, consultation review, restroom use, and preparation before the procedure begins.

If you arrive late, the artist will only have the remaining time in your scheduled appointment slot to complete the service.

Arriving late can compromise:

• The consultation
• The design process
• The numbing time
• The procedure quality
• The final result
• The artist’s ability to work safely
• The schedule of other clients after you

If you are more than 30 minutes late, your appointment may be considered missed or cancelled.

In this case, the full service fee may still apply.

This includes new appointments, follow-up appointments, and touch-up appointments.

7. Touch-Up Appointment Policy

Touch-up appointments are part of the treatment process and must be taken seriously.

If you miss your scheduled touch-up appointment, arrive too late, or cancel without proper notice, your touch-up may be forfeited.

If you miss your touch-up appointment, an additional $200 fee may be required to schedule another treatment appointment.

If your follow-up window has passed, the appointment may no longer qualify as a complimentary or included touch-up.

Future appointments may be charged as a color boost, refresh, annual touch-up, correction, or new service depending on the condition of the healed work.

8. 12–18 Month Touch-Up / Refresh Policy

Clients returning after 12–18 months or longer are considered refresh, maintenance, color boost, or correction clients depending on the condition of the existing work.

All returning clients must follow the same pre-care and aftercare instructions as new clients.

This includes following all restrictions related to:

• Alcohol
• Blood thinners
• Caffeine
• Sun exposure
• Retinol
• Exfoliants
• Chemical peels
• Laser treatments
• Skincare products
• Exercise
• Sweating
• Water exposure
• Makeup use
• Healing care

Even though the client has had previous permanent makeup, the skin is still being opened during the procedure. Proper pre-care and aftercare are required to protect the healed result.

Failure to follow pre-care or aftercare instructions may affect pigment retention, healing, color, shape, and final results.

9. Clients Only in the Procedure Room

Only the client receiving the treatment is allowed in the procedure room.

Although a friend, spouse, family member, or guest may accompany you to the appointment, they may not sit in the procedure room during the treatment.

Permanent makeup and micropigmentation procedures require full concentration, clean setup, controlled movement, and uninterrupted focus.

Guests can distract the artist, affect the client’s comfort, interrupt the procedure flow, and compromise the treatment environment.

For safety, sanitation, privacy, and professional focus, guests must remain outside of the treatment room unless approved by the artist or management.

10. Children, Toddlers, and Babies

Children, toddlers, and babies are not permitted at treatment appointments.

We understand that childcare can be difficult, but treatment appointments are not a safe or appropriate environment for children.

Permanent makeup and micropigmentation services involve needles, pigment, sharps, sanitation supplies, medical-grade products, and a procedure setup that must remain clean and controlled.

Children can become a distraction to the artist, the client, and other guests in the clinic.

If you arrive with children, toddlers, or babies, your appointment may be cancelled.

If the appointment is cancelled because you brought a child to the clinic, you may be charged 50% of the service fee.

This fee will not be applied toward a future appointment.

Please arrange childcare before your appointment.

11. Service Animal Policy

Service animals trained to assist a person with a disability are welcome at Micropigmentation Academy & Clinic in accordance with ADA guidelines.

A trained service animal is not considered a pet.

A seizure-alert or seizure-response dog is considered a service animal when the dog is individually trained to perform a task related to the client’s seizure condition.

Examples may include alerting the client, assisting during or after a seizure, retrieving help, creating space, or performing another trained disability-related task.

For permanent makeup, micropigmentation, scalp micropigmentation, lash, and other treatment services, service animals must remain under the handler’s control at all times.

Because our services involve needles, pigment, sharps, open skin, sanitation standards, and procedure setup, service animals must remain outside of the sterile field and outside of the artist’s active working zone.

For infection-control and safety reasons, service animals may not touch, approach, or interfere with:

• Procedure trays
• Needles
• Pigments
• Machines
• Gloves
• Gauze
• Sharps containers
• Open skin
• Treatment beds
• Artist chairs
• Procedure carts
• Sterilized supplies
• Disposable supplies
• Trash containers
• Sanitation products
• The artist’s working area

The service animal must remain on the floor or in another safe location approved by the artist.

The animal may not sit on the treatment bed, procedure chair, artist chair, client’s lap during the active procedure, or near the sterile setup.

If the service animal becomes uncontrolled, disruptive, aggressive, not housebroken, or creates a direct safety or contamination risk, the procedure may be paused, modified, or rescheduled.

In that situation, Micropigmentation Academy & Clinic will work with the client to determine a safe and reasonable way to continue service when possible.

Emotional support animals, comfort animals, therapy animals, and pets are not permitted in the procedure room unless they qualify as trained service animals under ADA guidelines.

When the need for the service animal is not obvious, staff may only ask:

1. Is the dog a service animal required because of a disability?
2. What work or task has the dog been trained to perform?

Staff may not ask for medical records, proof of disability, certification, registration, identification cards, or require the dog to demonstrate the task.

The handler is fully responsible for the care, supervision, control, and cleanup of the service animal at all times. Service animals must remain on a leash, harness, or tether unless such a device interferes with the animal’s trained task or the handler’s disability prevents its use. If an appointment must be rescheduled due to a service animal not being under control or not complying with clinic safety requirements, a 50% rescheduling fee will be charged to book a new appointment.

12. Health, Skin, and Medical Disclosure

Clients are responsible for disclosing all relevant health, skin, medication, and medical history information before receiving treatment.

This includes, but is not limited to:

• Pregnancy
• Breastfeeding
• Diabetes
• Autoimmune conditions
• Blood disorders
• Seizure conditions
• Heart conditions
• Allergies
• Skin conditions
• Keloid history
• Cold sore history
• Recent surgeries
• Recent injections or fillers
• Recent laser treatments
• Recent chemical peels
• Use of Accutane
• Use of Retin-A or retinol
• Use of blood thinners
• Use of antibiotics
• Use of steroids
• History of poor healing
• History of infection
• Previous permanent makeup
• Previous tattoo removal
• Undisclosed cosmetic procedures

Failure to disclose important health or skin information may result in refusal of treatment, cancellation of the appointment, poor healed results, complications, or forfeiture of deposit.

Micropigmentation Academy & Clinic reserves the right to require medical clearance before proceeding with treatment when necessary.

13. Consent Form and Waiver Requirement

A consent form and waiver are normally sent to the client after the appointment is booked.

Clients are required to review, complete, and sign all required consent forms, waiver forms, health history forms, and service-specific intake forms before arriving for the appointment.

These forms allow the artist to review important information related to medical history, skin condition, medication use, allergies, previous permanent makeup, contraindications, service expectations, and procedure risks.

Failure to complete the required consent form and waiver before the appointment may delay the start of the service.

If the forms are not completed before the appointment and there is not enough time to safely review the information, complete the consultation, and perform the treatment within the scheduled appointment time, the appointment may need to be rescheduled.

If the appointment must be rescheduled because the client did not complete the required consent form and waiver, the deposit may be forfeited and rescheduling fees may apply.

Micropigmentation Academy & Clinic reserves the right to refuse, delay, or reschedule treatment if consent forms, waivers, health disclosures, or required documentation are incomplete, inaccurate, or not submitted before the appointment.

14. Pre-Care Requirement

Clients must follow all pre-care instructions provided before their appointment.

Pre-care is required to prepare the skin for treatment and to support better healing and pigment retention.

If the client fails to follow pre-care instructions, the artist may decide that it is unsafe or inappropriate to proceed with the treatment that day.

Examples of pre-care violations may include, but are not limited to:

• Arriving sunburned
• Arriving with irritated skin
• Using retinol or exfoliants too close to the appointment
• Drinking alcohol before the appointment
• Taking blood-thinning medication without proper guidance
• Arriving with active acne, rash, infection, or broken skin in the treatment area
• Receiving Botox, filler, laser, peel, or other treatments too close to the appointment
• Arriving with excessive caffeine intake that may increase bleeding or sensitivity

If treatment cannot be performed because pre-care instructions were not followed, cancellation or rescheduling fees may apply. If the appointment must be rescheduled because the client’s skin is compromised, irritated, damaged, sunburned, or otherwise unsuitable for treatment, a rescheduling fee equal to 50% of the scheduled service may be charged.

15. Aftercare Requirement

Aftercare is mandatory.

The final healed result depends on both the artist’s work and the client’s healing behavior.

Clients must follow the aftercare instructions provided by the artist.

Failure to follow aftercare instructions may cause:

• Poor pigment retention
• Patchy healing
• Premature fading
• Color shifting
• Scabbing
• Infection
• Irritation
• Uneven results
• Need for additional sessions
• Compromised final outcome

Micropigmentation Academy & Clinic is not responsible for poor healed results caused by improper aftercare, picking, scratching, sweating, sun exposure, water exposure, makeup use, skincare products, or failure to follow healing instructions.

Additional appointments needed due to poor aftercare may be charged separately.

16. Result Expectations

Permanent makeup and micropigmentation are cosmetic tattoo procedures.

Results vary from person to person.

Healed results depend on many factors, including:

• Skin type
• Skin thickness
• Skin texture
• Oil production
• Dryness
• Sensitivity
• Age
• Lifestyle
• Sun exposure
• Medication
• Medical history
• Immune response
• Aftercare
• Previous tattoo work
• Pigment retention
• Bleeding during procedure
• Healing behavior

No artist can guarantee an exact healed color, exact retention percentage, or perfect symmetry after one session.

Multiple sessions may be needed to achieve the desired result.

A touch-up or refinement appointment is often part of the permanent makeup process.

17. Previous Permanent Makeup or Correction Work

Clients with previous permanent makeup, microblading, tattooing, scalp micropigmentation, eyeliner, lip tattooing, or other cosmetic tattoo work must disclose this before booking.

Photos may be required before approval.

Not all previous work can be covered, corrected, refreshed, or improved.

Some clients may need removal, lightening, correction, color correction, or multiple sessions before the desired result can be achieved.

If a client books a new service without disclosing previous work, the appointment may be cancelled, modified, or changed to a consultation.

Deposits may be forfeited if the correct information was not disclosed before booking.

18. Right to Refuse Treatment

Micropigmentation Academy & Clinic reserves the right to refuse, pause, modify, or discontinue treatment when necessary to protect the client, artist, clinic, or final result.

Treatment may be refused for reasons including, but not limited to:

• Undisclosed skin conditions
• Active infection
• Rash
• Open wounds
• Sunburn
• Recent tanning
• Recent laser treatment
• Recent chemical peel
• Unsafe skin condition
• Medical contraindication
• Failure to follow pre-care
• Being under the influence of alcohol or drugs
• Aggressive behavior
• Disrespectful behavior
• Harassment
• Threatening conduct
• Unsanitary condition
• Unrealistic expectations
• Refusal to follow artist instructions
• Behavior that compromises safety
• Behavior that disrupts other clients
• Behavior that prevents the artist from working safely or comfortably

The artist’s professional judgment will determine whether treatment can safely proceed.

19. Sanitation and Procedure Safety

Micropigmentation Academy & Clinic follows professional sanitation and infection-control standards for treatment services.

Clients must not touch sterile supplies, procedure trays, needles, pigments, machines, sharps containers, or artist setup.

Clients must follow all artist instructions during the procedure.

Unnecessary movement, phone use, talking during critical procedure moments, touching the treatment area, or interrupting the artist’s work may affect the safety and quality of the service.

The artist may pause or stop the procedure if the client’s behavior compromises safety, sanitation, or results.

20. Photos, Videos, and Documentation

Before and after photos may be taken for client records, treatment tracking, healing review, training, documentation, quality control, and marketing purposes.

Client privacy is respected.

If you do not want your photos or videos used for marketing, please notify us before the service begins.

Medical or treatment documentation may still be kept in your confidential client record.

21. Payments and Balances

All remaining balances are due at the time of service unless otherwise stated in writing.

Accepted payment methods may include cash, card, financing, or other approved payment options.

Promotions, discounts, prepaid offers, and bundles are final sale unless otherwise stated.

Chargebacks, unpaid balances, or disputed payments may result in refusal of future services until the account is resolved.

22. Communication Policy

If you need to cancel, reschedule, or ask a question about your appointment, please contact us directly.

Phone: 1 (860) 321-8218
Email: support@Micropigmentation.Academy⁠

Messages sent through social media are not always monitored immediately and may not be accepted as official cancellation notice.

For cancellation or rescheduling, direct phone or email communication is required.

23. Clinic Location and Hours

Micropigmentation Academy & Clinic
512 Silas Deane Hwy
Wethersfield, CT 06109

Phone: 1 (860) 321-8218
Email: support@Micropigmentation.Academy⁠

Hours:

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

The building has parking available in the front, side, and back of the building. Please arrive early so parking, check-in, and forms do not delay your appointment.

24. Final Agreement

By booking an appointment with Micropigmentation Academy & Clinic, you agree to the following:

• I understand that deposits are non-refundable.
• I understand that 48 hours’ notice is required for cancellation or rescheduling.
• I understand that no-shows may be charged the full service price.
• I understand that arriving more than 30 minutes late may result in cancellation and service fees.
• I understand that children, toddlers, and babies are not permitted at treatment appointments.
• I understand that guests are not permitted in the procedure room.
• I understand that trained service animals are welcome but must remain outside the sterile/procedure field and under control at all times.
• I understand that emotional support animals, comfort animals, therapy animals, and pets are not permitted in the procedure room unless they qualify as trained service animals under ADA guidelines.
• I understand that I must disclose all medical, skin, medication, and previous permanent makeup history.
• I understand that I must follow all pre-care and aftercare instructions.
• I understand that healed results vary from person to person.
• I understand that Micropigmentation Academy & Clinic reserves the right to refuse or stop treatment when safety, sanitation, behavior, skin condition, or professional judgment requires it.

Thank you for respecting our time, our artists, our clinic standards, and the professional environment required to deliver high-quality treatment results.

Micropigmentation Academy & Clinic
512 Silas Deane Hwy
Wethersfield, CT 06109
Phone: 1 (860) 321-8218
Email: support@Micropigmentation.Academy⁠